Technical Support
Overview
We are seeking an experienced and highly motivated Technical Support Specialist to join our dynamic team. The ideal candidate will provide exceptional customer service, possess strong problem-solving skills, and have a passion for technology.
Responsibilities
- Customer Assistance: Respond to technical support inquiries via phone, email, and chat.
- Issue Resolution: Diagnose and troubleshoot hardware and software issues.
- Documentation: Maintain detailed records of customer interactions and support activities.
- Product Knowledge: Stay current with the latest product updates and technological advancements.
- Training: Assist in training new staff members and creating support documentation.
- Escalation Management: Escalate complex issues to higher-level support or engineering teams as necessary.
Requirements
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience: 2+ years of experience in a technical support role.
- Skills:
- Strong understanding of computer systems, networks, and software.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Proficiency in support ticketing systems and remote support tools.
- Certifications: CompTIA A+, Network+, or other relevant certifications are a plus.
Benefits
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Professional development and training opportunities.
- Flexible working hours and remote work options.
- Paid time off and holiday benefits.
Join our team and help us provide top-tier technical support to our valued customers. If you are passionate about technology and customer service, we would love to hear from you!